Compliance Specialist

Classification: Compliance/Development Manager
Supervisor: Executive Director/CEO
Position Status: Exempt
Supervision Exercised: None
Revision Date: December 2019

Position Summary/Objectives
The Quality Control Specialist performs data analysis and reporting functions designed to measure and improve the accuracy and effectiveness of the processes used for the administration of the Housing Authority of Champaign County's Moving to Work rent reform activities and the IRS Section 42 Low-Income Housing Tax Credit requirements. The Specialist works within general methods and procedures and exercises considerable independent judgment to adapt and apply regulatory guidelines to specific situations. The work requires knowledge of the policies, procedures, and regulations of the Housing Choice Voucher, Project Based Voucher Programs, Housing Quality Standard Inspections, and LIHTC Compliance.

Major Duties and Responsibilities

• Develops and implements routine tests of internal controls to ensure compliance with Housing Authority of Champaign County policies, procedures, and applicable regulatory requirements.
• Coordinates change management activities and maintains up-to-date departmental Operations Manual.
• Identify and establish key controls to ensure data integrity; compliance.
• Train HCV/PBV/LIHTC staff (i.e. new hires and current staff) on proper departmental business processes and procedures.
• Collaborates with cross-functional teams to structure and execute a framework for a variety of projects.
• Perform specific quality control tasks such as recalculation of rents, review for appropriate verifications, etc., for applicants/participants cases on a monthly basis.
• Ensure program compliance with Federal regulations by implementing necessary quality control activities.
• Develop and maintain reports of quality control as required.
• Fraud monitoring, tracking, investigation, and reporting.
• Serve as Hearing Officer for proposed terminations.
• Develop and maintain rapport with Landlords, Property Owners, and Property Managers as needed.
• Assist in researching, developing, maintaining and revising department forms, procedures, and control systems as needed for direct duties and responsibilities.
• Evaluate and complete studies on rent conditions and market availability.
• Other duties, as required.

Knowledge, Skills, and Abilities Required

• Detailed knowledge of the federal Housing Choice Voucher Program.
• Extensive understanding of the IRS Section 42 Low Income Housing Tax Credit Program and all related compliance requirements.
• Familiarity with the HUD Moving to Work Program.
• Strong analytic and reporting skills required.
• Must be a self-starter and perform tasks under minimal supervision.
• Attention to detail with a focus on results. Possesses the ability to analyze raw data, apply analysis, and form key succinct and actionable insights and recommendations.
• Ability to work across various functional areas and to interact with individuals across all levels throughout the organization.
• Ability to quickly learn and adapt to changing conditions.
• Ability to follow oral and written instructions.
• Considerable ability to initiate work projects and to work independently.
• Considerable ability to work under pressure and to be flexible.
• Working ability to interpret and apply regulations accurately.
• Considerable ability to be organized and to manage time effectively.
• Skills in effective communication and negotiations.

Problem-Solving

• Improving individual employee productivity and quality of work.
• Increasing personnel, staff, and owner satisfaction while maintaining production.
• Interpreting regulations accurately.
• Maintaining control of systems as they exist to ensure the accuracy of programs and timelines of program delivery.
• Approving and documenting programmatic interpretations in unusual or complex situations in a manner justifiable to program monitors and auditors.
• Prioritizing responsibilities and projects.
• Resolving cases of suspected program abuse by clients, owners, and other staff.
• Modifying procedures to meet changing needs.
• Dealing with difficult employees, owners, and program participants.

Physical Requirements/Work Environment

• Generally works in the office environment.
• Must be able to sit and stand for long periods of time.
• Must be able to work in a deadline-focused and fast-paced environment.
• Must be able to work in a deadline-focused and fast-paced environment.
• Occasional overtime as required to meet workload demands. 

Minimum Requirements

• Bachelor's degree in business, public administration, urban studies, human or social services, or related field; or 3 years progressively responsible related work experience, of which 2 years were in affordable housing; or a combination of education and experience.
• Functional proficiency with technology used on-the-job to including Microsoft Office Suite and proprietary software, and other technology applications used to support organizational objectives.
• Valid Illinois Driver's license and be insurable under the agency's commercial insurance policy.