Office of Constituent Concerns

Housing Authority of Champaign County’s Office of Constituent Services was launched as a way to creatively and efficiently manage, track, report, and mediate any outstanding community and client concerns especially those regarding fair housing. The Office also serves as a spokesperson for the Agency to ensure the basic rights of committed persons; provides information regarding the Department’s vision and mission and current policies, procedures and programs; solicits the public’s input and facilitates communication within the Department and with other groups as appropriate; meets with community leaders and attends public meetings to discuss issues and concerns; and speaks for the Department in resolving problems to effectively restore community confidence in the Agency.